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Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Earmolds/power slim
tubes blocked with ear wax
Clean earmolds. See
“Cleaning your hearing
aids”. Consult your hearing
healthcare professional
Plugged microphone shield Consult your hearing
healthcare professional
Cause Possible remedy
Not loud enough
Low volume Turn up volume; see
hearing healthcare
professional for models
without a manual volume
control or if problem
persists
Low battery Replace battery
Earmolds not inserted
properly
See “Putting your hearing
aids on your ears”. Reinsert
carefully
Change in hearing Consult your hearing
healthcare professional
Earmolds blocked with ear
wax
Clean earmolds. See
“Cleaning your hearing
aids”. Consult your hearing
healthcare professional
Plugged microphone shield Consult your hearing
healthcare professional
Intermittent
Low battery Replace battery
Dirty battery contact Consult your hearing
healthcare professional
Troubleshooting guide
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